Privacy policy

Last Updated: October 14, 2026

At Pokesama, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following information:

  • Name and contact details

  • Billing and shipping addresses

  • Email address and telephone number

  • Order details and purchase history

  • Payment transaction information

  • Customer service communications

  • Device information, IP address, and browsing activity

Payments are processed through our payment service providers. We do not require access to your complete payment card number to fulfill orders.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide order confirmations and tracking updates

  • Respond to customer inquiries

  • Process returns and refunds

  • Prevent fraudulent transactions

  • Improve website performance and customer experience

  • Send promotional communications where permitted by law

3. Sharing Personal Information

We may share information with trusted service providers when necessary to operate our store, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting and e-commerce platforms

  • Customer support providers

  • Analytics and marketing service providers

We may also disclose information when legally required.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember shopping cart information, understand site performance, and provide relevant marketing where permitted.

You may manage certain cookies through your browser settings or available website privacy controls.

5. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no internet-based system can guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain records, comply with legal obligations, resolve disputes, and operate our business.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also have rights concerning targeted advertising and certain uses or disclosures of personal information.

To submit a privacy request, contact support@pokesama.shop.

We will review and respond to requests as required by applicable law.

8. Children's Privacy

Our website is not intended to collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate authorization, please contact us.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their independent privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

Pokesama

Address: 22003 66th Ave W, Mountlake Terrace, WA 98043, United States

Email: support@pokesama.shop

Phone: +1 626-675-9904

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)