Shipping Policy

At Pokesama, we work to process and ship your trading cards, toys, and collectibles as efficiently and securely as possible.

1. Shipping Destinations

We currently ship to customers within the United States.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping & Delivery Time

• Order Processing: 1–2 business days

• Estimated Transit Time: 3–5 business days

• Estimated Total Delivery: 4–7 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs, including any available free shipping offers, are displayed at checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking updates may take 24–48 hours to appear after dispatch.

6. Packaging & Product Protection

We understand the importance of protecting trading cards and collectibles during shipping.

Orders are packaged with care using appropriate protective materials to reduce the risk of damage during transit.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@pokesama.shop.

We will do our best to assist before your order is dispatched.

8. Delayed or Missing Packages

If your order is delayed or your tracking information has not updated, please contact our customer support team.

We will assist you in investigating the shipment with the carrier.

9. Damaged Deliveries

If your order arrives damaged, contact us promptly with your order number and photographs of the product and packaging.

We will review the issue and help arrange an appropriate resolution.

10. Contact Information

Pokesama

Address: 22003 66th Ave W, Mountlake Terrace, WA 98043, United States

Email: support@pokesama.shop

Phone: +1 626-675-9904

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)