Terms of service
Welcome to Pokesama.
These Terms of Service govern your use of our website and your purchases of trading cards, toys, and collectibles.
By accessing our website or placing an order, you agree to these terms.
1. Website Use
You agree to use our website lawfully and provide accurate information when making purchases.
Customers under the age of majority should make purchases with permission from a parent or legal guardian.
2. Products & Availability
Pokesama offers trading cards, toys, sealed TCG products, and collectibles.
Product descriptions, images, prices, and availability are provided to help customers make informed purchasing decisions.
We strive to present accurate product information. However, minor differences in product packaging or appearance may occur.
3. Pricing & Payments
All prices are displayed in United States Dollars (USD) unless otherwise indicated.
Payment must be completed through the payment methods available at checkout.
Applicable taxes and shipping fees, if any, will be displayed before order confirmation.
4. Order Acceptance
After placing an order, you will receive an order confirmation.
We reserve the right to cancel or refuse orders in cases involving suspected fraud, payment problems, pricing errors, or unavailable inventory.
If payment has already been collected for a canceled order, we will issue the appropriate refund.
5. Shipping & Delivery
Our standard processing time is 1–2 business days, with estimated shipping transit of 3–5 business days.
Shipping times are estimates rather than guaranteed delivery dates.
Please review our Shipping Policy for additional information.
6. Returns & Refunds
Eligible products may be returned within 30 days of delivery.
Approved refunds are processed within 10 business days.
Please refer to our Return & Refund Policy for eligibility requirements and procedures.
7. Trading Card Products
Trading card products may contain randomized contents.
Unless a specific card or item is explicitly guaranteed in the product description, purchasing a booster pack or randomized product does not guarantee receiving any particular card, rarity, or collectible.
Product availability and collectible values may change over time.
8. Intellectual Property
Website content, including original text, branding, graphics, and design elements owned by Pokesama, may not be reproduced or used commercially without permission.
Third-party trademarks and product names remain the property of their respective owners.
9. Third-Party Trademarks
Pokémon and other trading card game names and trademarks belong to their respective owners.
Unless explicitly stated, Pokesama is an independent retailer and is not officially affiliated with, sponsored by, or endorsed by those trademark owners.
10. Limitation of Liability
To the extent permitted by applicable law, Pokesama is not responsible for indirect or consequential losses arising from use of our website or products.
Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded.
11. Changes to Terms
We may update these Terms of Service to reflect changes in our business practices, legal requirements, or website operations.
Updated terms will be published on our website.
12. Governing Law
These terms are governed by applicable laws of the United States and the State of Washington, subject to mandatory consumer protection laws that may apply.
13. Contact Information
Pokesama
Address: 22003 66th Ave W, Mountlake Terrace, WA 98043, United States
Email: support@pokesama.shop
Phone: +1 626-675-9904
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
