Refund policy
At Pokesama, customer satisfaction is important to us. We want every collector to shop with confidence.
We offer a 30-day return policy on eligible products.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a standard return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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Sealed trading card products must remain unopened and factory-sealed.
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Proof of purchase or an order number must be provided.
2. Non-Returnable Items
For product integrity and collectible value, the following items are generally not eligible for change-of-mind returns:
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Opened Pokémon booster packs
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Opened booster boxes or other sealed TCG products
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Products with broken or removed factory seals
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Items damaged through misuse or improper handling
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Gift cards
These exclusions do not limit your rights if an item arrives damaged, defective, incorrect, or not as described.
3. How to Request a Return
To initiate a return, contact our support team at:
Please include your order number, the item you wish to return, and the reason for the request.
Our team will review your request and provide return instructions.
Do not send products back without first contacting our support team.
4. Return Shipping Costs
For damaged, defective, or incorrect items, Pokesama will cover reasonable return shipping costs when a return is required.
For change-of-mind returns, return shipping costs are the customer's responsibility unless otherwise stated or required by law.
Any applicable costs will be explained before you send the item back.
5. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible.
Provide your order number and photographs showing the issue.
We will review the situation and offer an appropriate replacement, refund, or other resolution.
6. Refund Processing
Once your return is received and inspected, we will notify you of the refund decision.
Approved refunds will be processed to your original payment method within 10 business days.
Your bank or payment provider may require additional time to make the funds available.
7. Exchanges
If you would like to exchange an eligible product, contact us to discuss availability and the return process.
Exchanges are subject to product availability.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel the order before dispatch. Once an order has shipped, the applicable return process will apply.
9. Contact Us
Pokesama
Email: support@pokesama.shop
Phone: +1 626-675-9904
Address: 22003 66th Ave W, Mountlake Terrace, WA 98043, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
